Archives: FAQs

The Emerald Green Passpoint ID cards can be obtained at the Emerald Green office. All members of the household 16 and over should have an Emerald Green pass to use any of the community amenities. Children under the age of 16 are not required to have a pass and must be accompanied by an adult when using any of the Emerald Green common areas. In addition to your official Emerald Green photo identification, the pass serves as your access card for gates and facility entrances throughout the community.

The main office is located at 139 Old Sackett Road, at the Entertainium. When you go down the stairs toward the main entrance to the Entertainium, follow the sidewalk to the right. The office is on the side of the building.